Global Implementation Specialist
PeoplePay is looking for a customer-focused Implementation Specialist to manage and onboard new clients and their respective services. Candidates for this role must be experienced in delivering exceptional customer service.
You’ll be the first person to interact with new clients once the sales process is complete, so you’ll need to be confident, personable and professional. As Global Implementation Specialist you will co-ordinate clients’ global implementation to ensure they receive an exemplary, timely and accurate service and that all their needs are met. The Global Implementation Specialist will work with organisations of all sizes and liaise with Senior level contacts on a daily basis, so candidates for this role must be skilled at building rapport with customers at all levels of seniority and be credible and persuasive communicators. You will be required to actively seek additional business opportunities with your clients, where possible increasing the remit and longevity of our services with them. This is a remote-working position, and the successful candidate will be reporting to the Global Payroll Director.
Skills and Qualifications
- Demonstrable customer service experience.
- English Language, with any additional languages an advantage.
- Basic Microsoft Office and Computer Literacy skills.
- Strong organizational skills.
Responsibilities
- Build, manage and maintain new and ongoing relationships with your allocated client base, acting as the first point of contact for all communication.
- Organise daily work schedules and follow up with your clients and our in-country teams, ensuring the implementation process is progressing timely, and providing an accurate and informative service to your clients.
- Ensure all queries are dealt with appropriately and in a timely manner and provide professional and efficient responses to all clients, maintaining our position as a top International Payroll Provider.
- Communicate and collaborate effectively with your colleagues across multiple departments and with in-country teams to deliver an exceptional overall service. Liaise with the Global Payments Department to ensure timely transfer of client funds, and assist other members of the team where required to uphold our standard of service.
- Proactively seek and engage with customers to ensure all obligations are met.
- Actively seek and identify additional business opportunities with your clients. Promote our services and the benefits of PeoplePay to drive additional business.
- Prepare professional and accurate proposals, service agreements, and other documentation as required by your clients.
- Ensure appropriate company procedure is followed when managing and implementing services for your client base.
- Execute sufficient handovers to colleagues as appropriate and where applicable.
- Represent the company’s values and provide internal feedback on how PeoplePay can better serve our customers.
- Ensure all sensitive data is handled as per internal processes, dictated by GDPR legislation.
